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Privacy policy

We are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to St Martins Housing Trust, 35 Bishopgate, Norwich, Norfolk, NR1 4AA, or telephone 01603 667706.

Who are we?

St Martins Housing Trust  is a charity committed to helping homeless people, and those at risk of homelessness in Norwich and Norfolk by offering them a hand up. St Martins Housing Trust is a registered charity in England and Wales (number 802013) and a company limited by guarantee registered in England No 2390375 at St Martins House, 35 Bishopgate, Norwich, Norfolk, NR1 4AA.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about services, to make a donation, or if you register to receive our newsletters.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a donation online, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

For donations made online, we use the Charity Aid Foundation (CAF) Payment details are entered directly to their systems for the purpose completing the transaction and are never handled or stored by St Martins website. If you do not opt to remain anonymous, your contact details (name and email address) will be forwarded by CAF to St Martins on completion of a donation.

If you make a donation, we will send you a personal thank you for your donation. If you choose not to receive marketing information at the point you make a donation, we will not add you to our newsletter database.

How is your information used?

We may use your information to:

  • process a donation that you have made
  • notify you of changes to our services;
  • process a grant or job application.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

How you can access and update your information

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: or telephone on 01603 667706.


Use of ‘cookies’

Like many other websites, the St Martins Housing Trust website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Visitors to our website

When you visit we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to track interest on specific pages, see how the site is being used and look at how we can make improvements to the site. The information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempts to find out the identities of those visiting the website.


We send our newsletter so that you can find out more about our work, our fundraising and how you can support us. We will never sell or share your details to any third party for their marketing purposes. We send a newsletter in the post once a year in November. From April 2018, we will start sending monthly email newsletters which will include information about St Martins, our news, volunteering opportunities and jobs.

Contact us form

Information submitted by our general contact form will be sent to St Martin’s staff by email.

Privacy statement for clients

At St Martins we take your privacy seriously and only use your personal information so that we can provide you with the most appropriate service.
Once you have given consent for us to hold your information and share your information with approved professionals, family, carers or friends, we will not share this information with anyone else.
At any time whilst you are being supported by St Martins, you can withdraw your consent. You can also change who we share your information with.
Your personal information and the support that is provided to you is recorded on St Martins’ electronic database In-Form. This information is protected by security passwords. Only staff with appropriate authorisation can see your personal information.
St Martins stores your information whilst you are supported by us and for six years after you leave the service. At any time whilst you are being supported, and for the time we retain your records, you can request a copy of your personal file.

The Care Quality Commission (CQC) is the independent regulator of all health and social care services in England. CQC inspections take place at Webster Court and Highwater House. The government has given the CQC powers that allow them to look at records and other information that services hold.  For example, this could include medical records, care plans and medication records. The purpose of this is to ensure people are provided with safe, effective, compassionate, high-quality care. The CQC will always make sure that your information is protected and treated securely.
If you don’t want CQC inspectors to look at information about you, please tell us so we can make a note about your preference. Click here for more information about the CQC privacy policy.