HomeArrow Who we areArrow FAQs


We are grateful for donations. Please refer to the Items we need page for details of our current requirements.

We are charged to dispose of unsuitable things. Please always ring ahead if you are unsure.

No, unfortunately we are unable to collect items. Due to limited resources, we generally have difficulty collecting.

  • ArrowHead Office Monday – Friday 9am – 4pm
  • ArrowBishopbridge House 24 hours
  • ArrowUnder 1 Roof Monday – Friday 9.30am – 4.30pm

You can self-refer to Bishopbridge House. All our other services operate via a referral from a social worker.

If you are concerned about someone sleeping rough, send an alert to StreetLink by visiting, via the mobile app, or by calling 0300 500 0914.

The details provided by a member of the public are sent to the local authority or outreach team concerned, so they can help connect the person to local services and support.