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Strategic Plan


Our Strategic Plan outlines our ambitions, plans and targets to take us through the next three years up to 2026. We want to see an end to rough sleeping on the streets of Norwich.

We recognise that people who are homeless or at risk from homelessness need a wide variety of support that goes beyond a bed for the night. We work hard to understand the needs of the individual and deliver the support that each person needs.

The Strategic Plan builds upon the ambitions we have identified over the past years. It will help us to focus our work and ensure that we continue to deliver high quality support to some of the most vulnerable people in our society.

Our priorities:

  • Prevent homelessness wherever possible
  • Deliver crisis support
  • Deliver sustained support
  • Continue to be an employer of choice
  • Continue to be well managed and efficient
  • Communicate clearly